Activation

Activating RecoveryDesk

Your activation code is in your purchase email. It looks like RVI-XXXXX-XXXXX-XXXXX-XXXXX. Open RecoveryDesk and paste it into the box on the first screen.

If the computer has no internet

The same email has a file ending in .rivlic. Choose “Use the offline file instead” on the activation screen and point it at that file. It works for the first fortnight after purchase; after that, email us and we will send a fresh one.

Moving to another computer

Your licence runs on three computers at a time. In RecoveryDesk, open Help & licence and release the computer you are finished with, then activate the new one with the same code. Your data does not travel with the licence — copy it across with a backup, or start the new machine from this month’s report.

If a computer was lost or stolen, you can release it from any other computer that still has RecoveryDesk on it, using the device id shown on the Help screen.

If you have lost the code

Email us from the address you bought with and we will issue a new one. We cannot read you the old code — we never store it, only a one-way hash of it — so a replacement is the only honest answer. Your practice data, your tier and your update window all carry over untouched.

Support: mkathrein08@gmail.com

What activation sends

Four things: your activation code, a one-way hash that identifies that installation, the application version and the Windows version. Nothing about a patient, ever.