Questions

A licence for RecoveryDesk, an application you install on a Windows computer in your practice, and a term of Recovery Care. The application holds your list, the cadence, the scripts and the numbers, and exports the whole thing to Excel whenever you want it. The customised and multi-location tiers open already configured around the answers you give at intake.

There are two parts. The one-time price buys the licence and the version you install, and that does not expire. Recovery Care is monthly and buys updates and support: twelve months to start, then month to month. If you stop it, the application keeps working with every feature you have — you stop receiving new versions and support.

Yes — that is what you are buying. RecoveryDesk installs on Windows 10 or 11, 64-bit, for one Windows account, and needs no administrator rights. It runs on up to three practice computers on one licence. Excel is not required: exports open in Excel, Google Sheets, LibreOffice or Numbers if you want them.

Your activation code and a download link are emailed the moment payment clears, and both appear on screen as well. The customised and multi-location tiers take you to an intake form first; answering it is what makes the application open already configured.

The installer link is short-lived for security, and you can always ask for a fresh one with your order reference. Your activation code does not expire, and neither does the licence.

It stays on the computer you installed it on, in one encrypted file tied to that Windows account. It is never uploaded. The application contacts us for exactly three things — activating your licence, checking weekly that it is still valid, and checking for updates — and none of those requests can carry patient data. There is no telemetry and no crash reporting.

No, and be suspicious of anyone who does without having seen your list. The calculators compute from numbers you enter yourself, so you can set them as pessimistically as you like and see whether it is still worth doing.

The multi-unit tier licenses internal use across every location or branch your organisation operates. Using it to deliver consulting to other people's businesses needs a consultant licence — email us.

14 days, no interrogation. Email us with your order reference. We ask for one sentence about what did not work, but the refund happens whether or not you answer.

Yes. RecoveryDesk is an application you install on a Windows computer in your practice. It installs for one Windows account, needs no administrator, and does not integrate with your practice management system — you export the report you already run and import it. Your patient data stays on that computer, in one encrypted file.

Updates and support. The one-time price buys the licence and the version you installed; Recovery Care keeps new versions and our help coming. The first term is twelve months, then it is month to month.

You pay the difference between what you have already paid and the new tier's price, and your monthly rate changes from that point. Your initial term and billing anniversary stay where they are — upgrading does not start a new commitment — and nothing is reinstalled or re-entered. The same activation code keeps working and every computer picks up the new tier on its next check.

The application keeps working, with every feature you have, on your data, forever. What stops is new versions and support. Nothing is deleted, nothing is locked, and your export and backup keep working — including on a computer that never touches the internet again.

No, and deliberately not. Integration is what makes the alternatives expensive and slow to adopt. You export the report you already have and paste it in. That takes about two minutes and it works with every practice management system.

Yes. The workbook is .xlsx and imports into Google Sheets with formulas and dropdowns intact. It is built and tested in Excel; if you use Sheets, upload it and open with Google Sheets.

The workbook is PHI once you put patient data in it, exactly like the report you exported it from. It ships with a one-page handling checklist: keep it on practice-controlled storage, restrict access to the people working the list, and remove access when someone leaves. We never receive your patient data — the workbook is generated and downloaded by you, and nothing you type into it comes back to us.

Same system, configured instead of adapted. Your practice name and doctor's name in the scripts, your practice management system's report steps only, your named owners on the SOP steps, priority thresholds set from your average case value, and the cadence tuned to how many sessions a week you can actually staff. It removes the setup work, which is the reason most template purchases never get used.

The Starter System downloads immediately after checkout. The customised and multi-location tiers send you to a short intake form; your build is generated as soon as you submit it, usually in a few seconds, and the download link is on the screen and in your email.

That is the real risk, and it is why the SOP insists on one named owner and calendar-blocked sessions rather than good intentions. If those two things do not happen, no system works — this one included. The Monday four-number report-out exists to make the drop-off visible in week one instead of month three.

No. Anyone who guarantees you a dollar figure without having seen your list is guessing. The calculator computes projections from numbers you enter yourself, and you can set them as conservatively as you like.

14 days from purchase. We ask you to tell us what did not work — not to justify yourself, but because that is the only way the product improves. Full policy on the refunds page.