Privacy policy

Techtician AI LLC operates this site. This page says what we collect and what we do not, in the same words we would use if you asked us on the phone.

The important one first: your patient data

Whatever you put into RecoveryDesk never reaches us. Patient names, treatment values, phone numbers, call notes — none of it. It lives in one encrypted file on the computer you installed the application on, tied to that Windows account. There is no sync, no cloud copy, no telemetry and no crash reporting, and no mechanism by which its contents could come back to us. The same is true of any workbook you export from it: we generate the format, your computer fills it in, and we never see it.

The application makes exactly three kinds of request to us, and no others: activating your licence, a weekly check that the licence is still valid, and checking for updates. The first two send four things — your activation code, a one-way hash of a machine identifier computed on your own computer, the application version and the Windows version. The update check sends nothing at all beyond which channel it is asking for. None of them can carry patient data: the endpoint accepts those four fields and rejects a request containing anything else.

This matters most for the dental system, where the workbook holds PHI as soon as you paste your report into it. We are not a business associate for that data because we never touch it.

Under review. The paragraph above was written when this product was a downloadable workbook. RecoveryDesk, the application, stores patient data in an encrypted file on the computer you install it on; it is never uploaded, and the three requests it makes to us — activation, a weekly licence check, and checking for updates — cannot carry patient data. What that means for the business-associate question is with our lawyer, and this page will be updated with their answer rather than our opinion.

What we do collect

• Your email address, when you buy something or use the contact form. Used to deliver your files and to answer you.
• Order records — what you bought, when, how much, the payment processor’s reference. Required for accounting and for reissuing a download link.
• Intake answers for the customised and multi-unit tiers: your business name, which software you run, who owns the list, and the operating numbers you enter. Used to generate your build. We ask you on that form not to enter any patient or customer information, and the form does not need any.
• First-party analytics: page views, clicks on buy buttons, checkout steps, and downloads, tied to a random identifier stored in your browser.

Analytics, specifically

There is no Google Analytics here, no advertising pixel, no session recorder, and no third-party tracking script of any kind. The identifier is a random string generated in your browser and stored in local storage. It is not derived from anything about you, it is not shared with anyone, and clearing your browser storage ends it permanently.

We use it to answer one question: which pages lead to purchases. That is the entire purpose.

Who else sees your data

• The payment processor. Card details go directly to them and never touch our servers. We receive a reference and the email address you paid with. This deployment currently has no processor connected and cannot take payments.
• The email provider, to deliver your download link.
• The hosting provider, which necessarily processes requests to this site.

We do not sell data, rent it, or share it for advertising. There is no list to be on.

How long we keep it

• Order records: seven years, because tax authorities require it.
• Intake answers: kept while your order is live, so we can rebuild your files if you ask. Deleted on request.
• Analytics events: 24 months.
• Contact messages: 24 months.

Your rights

Email mkathrein08@gmail.com to see what we hold about you, correct it, or have it deleted. We will do it within 30 days and we will not make you explain why. If you are in the EU, UK or California, you have these rights by law; we extend them to everyone because operating two standards is worse than operating one.

Deleting your order record means we can no longer reissue your download link. We will say so before we do it.

Cookies

No advertising or tracking cookies. The site uses local storage for the analytics identifier described above, and the payment processor may set its own cookies during checkout on its own domain.

Children

This is a business-to-business product and is not directed at anyone under 18.

Changes

If this policy changes in a way that affects what we collect, the date at the top changes. We will not quietly broaden what we gather.

Contact

Techtician AI LLC — mkathrein08@gmail.com