Dental practices
Unscheduled Treatment Recovery System — Starter System
You can be working your unscheduled list this afternoon with a written cadence and scripts.
Everything included
- RecoveryDesk for Windows, activated on up to three practice computers
- Your unscheduled treatment list on screen, with a next-contact date on every case and a contact history under it
- Import straight from Dentrix, Eaglesoft, Open Dental, Curve or Denticon — the CSV or Excel report you already run
- Written 5-touch cadence with the owner and timing for every step
- 9-script library: phone, voicemail, text, email, plus the three real objections, in front of you on the call
- Recovery forecast: your own list total, expected recovery, value per case and how many weeks it takes to work the list
- Excel export of everything whenever you want it — the tracker workbook is an export of your own data, not a separate product
- Encrypted backup and restore, with a passphrase only you hold
- Patient data stays on that computer: no cloud, no sync, no telemetry
- Recovery Care for the term: updates and support
Who it is for
A single practice that will do its own setup.
What happens after you pay
The next five minutes
- 1You land on a thank-you page with your download link.
- 2The same link is emailed to you. It does not expire, so bookmark it.
- 3You open 1 Start here.pdf — that is the whole quick start.
- 4You export your unscheduled / treatment plan report and paste it into the workbook.
- 5You filter to DUE and start.
Preview
What the workbook looks like
| Patient name | Treatment presented | Case value | Status | Next contact due | Due now? | Priority |
|---|---|---|---|---|---|---|
| A. Whitfield | Crown #14, buildup | $1,650 | Attempt 2 | 2026-08-23 | DUE | A - high value |
| R. Okonkwo | SRP 4 quads | $1,180 | Not contacted | 2026-10-31 | DUE | B - medium |
| J. Nakamura | Occlusal guard | $540 | Attempt 1 | 2026-08-27 | DUE | B - medium |
| T. Boateng | Implant #30 restoration | $2,900 | Scheduled | — | — | A - high value |
| L. Petrova | Composite x3 | $720 | Not contacted | 2026-10-31 | DUE | B - medium |
| D. Mbeki | Extraction #17 + graft | $1,340 | Declined - financial | — | — | B - medium |
Objection — "I can't afford it right now"
That's a completely fair thing to say, and I'd rather you tell me than just not come in. Can I ask — is it the total that's the problem, or is it the timing of the total? Because those have different answers. [If timing:] We have [FINANCING OPTION]. That would put this at roughly [MONTHLY ESTIMATE] a month instead of all at once. Would that change the picture? [If total:] Let me talk to [DOCTOR NAME] about whether there's a way to phase this — treat the part that's actively getting worse now, and plan the rest. I'll call you back [CALLBACK DAY] either way.
Why it is written this way: "Is it the total or the timing?" is the highest-value question in this whole library. It splits a dead end into two solvable problems. Always give a callback commitment and then keep it.
Other tiers
If you would rather not do the setup
Customised System
The same system, pre-configured with your practice name, your practice management system, your named owners, your fee ranges and your cadence — so there is nothing to adapt.
Multi-Location System
Each location gets its own configured workbook, and ownership gets one master dashboard that compares dormant, contacted and scheduled dollars across every location.
Questions
Before you buy
Is this software?
Yes. RecoveryDesk is an application you install on a Windows computer in your practice. It installs for one Windows account, needs no administrator, and does not integrate with your practice management system — you export the report you already run and import it. Your patient data stays on that computer, in one encrypted file.
What does the monthly Recovery Care pay for?
Updates and support. The one-time price buys the licence and the version you installed; Recovery Care keeps new versions and our help coming. The first term is twelve months, then it is month to month.
What if we outgrow the tier we bought?
You pay the difference between what you have already paid and the new tier's price, and your monthly rate changes from that point. Your initial term and billing anniversary stay where they are — upgrading does not start a new commitment — and nothing is reinstalled or re-entered. The same activation code keeps working and every computer picks up the new tier on its next check.
What happens if I stop paying the monthly?
The application keeps working, with every feature you have, on your data, forever. What stops is new versions and support. Nothing is deleted, nothing is locked, and your export and backup keep working — including on a computer that never touches the internet again.
Does it connect to Dentrix or Open Dental?
No, and deliberately not. Integration is what makes the alternatives expensive and slow to adopt. You export the report you already have and paste it in. That takes about two minutes and it works with every practice management system.
Will it work in Google Sheets?
Yes. The workbook is .xlsx and imports into Google Sheets with formulas and dropdowns intact. It is built and tested in Excel; if you use Sheets, upload it and open with Google Sheets.
This holds patient names. What about HIPAA?
The workbook is PHI once you put patient data in it, exactly like the report you exported it from. It ships with a one-page handling checklist: keep it on practice-controlled storage, restrict access to the people working the list, and remove access when someone leaves. We never receive your patient data — the workbook is generated and downloaded by you, and nothing you type into it comes back to us.
How is the customised version different?
Same system, configured instead of adapted. Your practice name and doctor's name in the scripts, your practice management system's report steps only, your named owners on the SOP steps, priority thresholds set from your average case value, and the cadence tuned to how many sessions a week you can actually staff. It removes the setup work, which is the reason most template purchases never get used.
How fast do I get it?
The Starter System downloads immediately after checkout. The customised and multi-location tiers send you to a short intake form; your build is generated as soon as you submit it, usually in a few seconds, and the download link is on the screen and in your email.
What if my team does not use it?
That is the real risk, and it is why the SOP insists on one named owner and calendar-blocked sessions rather than good intentions. If those two things do not happen, no system works — this one included. The Monday four-number report-out exists to make the drop-off visible in week one instead of month three.
Do you guarantee a recovery amount?
No. Anyone who guarantees you a dollar figure without having seen your list is guessing. The calculator computes projections from numbers you enter yourself, and you can set them as conservatively as you like.
What is the refund policy?
14 days from purchase. We ask you to tell us what did not work — not to justify yourself, but because that is the only way the product improves. Full policy on the refunds page.